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Customer Excellence Senior Analyst - Bogotá (Trilingual Experience)

Nubank

Customer Success & Support Bogota Colombia Onsite Mid Full-Time Jul 8, 2026

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Core Responsibilities

Deliver first and second level customer support across chat, email, back-office, and phone channels. Manage the CX knowledge base and training processes to ensure team members are equipped to handle all case types. Monitor CX metrics, identify trends and opportunities, and design and implement action plans to continuously improve performance and customer satisfaction.

Requirements
2 to 3 years of experience in customer service or operations roles, ideally in high-volume or fast-paced environments. Bilingual proficiency in Spanish plus at least one additional language such as English, Portuguese, German, Italian, or French. Strong analytical and data-driven mindset with the ability to read metrics and turn insights into action.





Key Skills & Technologies

customer_servicebilingualanalytical_skillsmultitaskingknowledge_base_management

Additional Information

Experience Level

Mid-Level

Job Language

English

Employment Type

Full-time

Work Mode

On-site

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