Edgewell is a general team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.
Position Description:
Act as a Subject Matter Expert (SME) for Accounts Payable (AP) within a GBS model, overseeing and supporting operations executed by a BPO provider. Responsible for ensuring service quality, compliance, issue resolution, and continuous improvement, while acting as a bridge between stakeholders and the outsourced team.
Key Responsibilities
BPO Oversight & Operational Control

Monitor daily AP operations performed by the BPO provider

Validate service delivery against SLAs, KPIs, and quality standards

Review outputs such as invoice postings, payment proposals, and reconciliations

Identify and escalate performance gaps or risks





Issue Resolution & Escalations

Act as first point of escalation for complex AP issues:

Blocked invoices

Pricing/PO discrepancies

Payment failures

Coordinate resolution between BPO, Procurement, and internal stakeholders

Ensure timely closure of tickets and escalations

Quality & Compliance

Perform quality reviews and audits on BPO-processed transactions

Ensure adherence to internal controls and policies (SOX if applicable)

Detect and prevent duplicate or incorrect payments

Maintain proper audit trail and documentation standards

Process Governance & SME Role

Ensure compliance with GBS standard operating procedures (SOPs)

Act as process expert for AP, providing guidance to BPO and internal teams

Support training and knowledge transfer to the BPO provider

Maintain and update process documentation

Continuous Improvement

Identify process inefficiencies and improvement opportunities

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📌 Accounts Payable Senior Analyst (Bogotá)
🏢 Edgewell Personal Care Brands
📍 Bogotá