We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let's start with the role
Our team is growing fast, and we are looking for an intermediate-level professional with local presence in Colombia to take on and expand the CX operations of our Betano brand in Colombia.

At Kaizen Gaming, the best customer experience is one of our top priorities and the end goal of everything we do. The Customer Experience (CX) team is responsible for collecting the customer feedback,



analyzing and evaluating the customer perception of our products and also offering recommendations to the product development teams on how to meet or exceed our users’ expectations.

As a Customer Experience Analyst, you will:
Data Analysis and Insights:
- Collect, analyze, and interpret customer data to identify trends, preferences, and pain points.
- Utilize analytical tools and methodologies to generate actionable insights that drive improvements in customer experience.
- Monitor key performance indicators (KPIs) related to customer satisfaction, engagement, and loyalty.

Customer Journey Mapping:
- Map out customer journeys to understand the end-to-end experience and identify opportunities for optimization.
- Collaborate with UX/UI teams to enhance the user interface and streamline the customer journey.

Feedback Analysis:
- Analyze customer feedback from various sources, such as surveys, interviews, reviews, and support interactions, to uncover insights and suggestions f

📌 Customer Experience Analyst (Bogotá)
🏢 Kaizen Gaming
📍 Bogotá