Full-Time

Intake Specialist #1

- Work Days: Sunday - Thursday
- Days Off: Friday - Saturday
- Shift: 8:00 AM - 5:30 PM CST

Intake Specialist #2

- Work Days: Tuesday - Saturday
- Days Off: Sunday - Monday
- Shift: 9:00 AM - 6:30 PM CST

Intake Specialist #3

- Monday, Wednesday, and Friday: 1:00 PM - 12:00 AM EST
- Saturday: 3:00 PM - 2:00 AM EST

Intake Specialist #4

- Tuesday, Thursday, and Friday: 1:00 PM - 12:00 AM EST
- Saturday: 7:00 AM - 6:00 PM EST

Please note: Candidates must be available to work the assigned schedule, including evening and weekend shifts as required. Flexibility and reliability are essential to ensure uninterrupted client intake coverage.

Intake Specialist (Bilingual English/Spanish) - Personal Injury Law FirmAbout the Role

Our client, a well-established Personal Injury and Workers' Compensation law firm with over 25 years of experience, is seeking a highly organized, empathetic, and results-driven Bilingual Intake Specialist (English/Spanish) to join their growing team.

As the first point of contact for prospective clients, you will play a critical role in converting qualified leads into retained clients while delivering exceptional customer service and building trust with individuals experiencing stressful and challenging situations. This role combines client relations, sales, customer service, and legal intake expertise in a fast-paced, performance-driven environment.Key Responsibilities

- Serve as the first point of contact for prospective clients via phone, web inquiries, and chat communications.
- Conduct intake interviews and initial case screenings in both English and Spanish.
- Evaluate case eligibility for Personal Injury matters, including:
- Motor vehicle accidents
- Slip and fall incidents
- Premises liability claims
- Other injury-related matters
- Gather,



verify, and accurately document detailed case information within CRM and case management systems.
- Clearly explain the intake process, required documentation, and next steps to potential clients.
- Build trust and rapport with callers while providing compassionate and professional support.
- Convert qualified leads into retained clients through effective communication and client engagement.
- Follow up with prospective clients to obtain signed agreements and required documentation.
- Schedule consultations and coordinate appointments with attorneys and case managers.
- Maintain complete and accurate records of client communications and updates.
- Collaborate closely with attorneys, case managers, and support staff to ensure a seamless onboarding process.
- Meet or exceed intake, conversion, and performance goals.
- Handle confidential and sensitive information in compliance with legal and ethical standards.

Required Qualifications

- Fluent in both English and Spanish (spoken and written).
- Minimum of 2 years of experience as an Intake Specialist in a U.S. Personal Injury law firm.
- Proven experience handling Personal Injury intake cases.
- Strong client conversion and sales-oriented mindset.
- Excellent verbal and written communication skills in English with a professional and clear speaking style.
- Ability to manage high call volumes in a fast-paced environment.
- Strong organizational, multitasking, and time-management abilities.
- High level of empathy, professionalism, and emotional intelligence.
- Exceptional attention to detail and data accuracy.
- Ability to remain calm and composed when speaking with injured or distressed clients.
- Client-focused approach with strong relationship-building skills.

#Legal25

Job Type: Full-time

Work Location: In person

📌 Intake Specialist (Personal Injury) (Colombia)
🏢 Solvo Global
📍 Colombia