About the RoleWe are seeking a customer-focused and reliable Call Center Agent to join our growing healthcare team. In this role, you will be the first point of contact for new and existing patients, providing exceptional customer service while helping patients schedule appointments, answer questions, and navigate their care.The adecuado candidate is an excellent communicator who is comfortable handling both inbound and outbound calls. Spanish-English bilingual candidates are strongly preferred.Responsibilities

- Answer incoming calls from new and existing patients in a professional and compassionate manner.
- Assist patients with scheduling, rescheduling, and confirming appointments.
- Respond to patient questions regarding services, procedures, and general information.
- Make outbound calls to follow up with prospective patients and new leads.
- Contact existing patients regarding appointments, reminders, and follow-up care.
- Accurately document all interactions in the company's CRM and scheduling systems.
- Maintain patient confidentiality and comply with all privacy and security policies.
- Meet daily call volume, quality, and customer service expectations.
- Collaborate with team members to ensure an outstanding patient experience.

Qualifications

- Previous call center, customer service,



or healthcare customer support experience preferred.
- Excellent verbal and written English communication skills.
- Spanish language proficiency is strongly preferred.
- Strong active listening and problem-solving skills.
- Comfortable working with multiple computer systems and CRM software.
- Ability to multitask in a fast-paced environment.
- Professional, dependable, and patient-focused attitude.

Preferred Qualifications

- Experience in a medical office, healthcare practice, or patient scheduling.
- Experience with inbound and outbound sales or lead follow-up.
- Familiarity with electronic medical records (EMR) or healthcare scheduling software.
- Bilingual English/Spanish fluency.

What We Offer

- Competitive salary
- Performance incentives
- Paid training
- Career growth opportunities
- Supportive team environment
- Paid time off

Job Type: Full-timeExperience:

- Call Center Agent: 1 year (Required)
- Health Care Representative: 1 year (Required)
- inbound calls: 1 year (Required)
- outbound calls: 1 year (Preferred)

Language:

- English (Required)
- Spanish (Required)

Work Location: Remote

Job Type: Full-time

Work Location: In person

📌 International; Call Center Agent (Colombia)
🏢 iSmile Orthodontics
📍 Colombia