Bilingual Customer Service Representative (English/Spanish)

Location: Remote (Colombia)
Employment Type: Full-Time
Reports To: Customer Service Supervisor
Salary: Approximately COP 3,000,000/month, based on experience (employed through Rippling EOR)

Join Our Team

Summerfield Property Management (SPM) is a growing U.S.-based property management company committed to creating exceptional living experiences for our residents. We manage multifamily residential communities across the United States and believe outstanding customer service is at the heart of everything we do.

We're looking for a friendly, professional, and bilingual Customer Service Representative to become the first point of contact for our residents, prospective tenants, vendors, and business partners. If you enjoy helping people, solving problems, and delivering exceptional service, we'd love to hear from you.

About the Role

As a Bilingual Customer Service Representative, you'll support our U.S.-based property management team by handling inbound phone calls, emails, and online inquiries from residents and prospective tenants. You'll answer questions, coordinate maintenance requests, schedule appointments, and ensure every interaction reflects SPM's commitment to outstanding customer service.

This is a fully remote position based in Colombia, working U.S. Eastern Time business hours.

What You'll Do:

Resident & Customer Support

- Serve as the first point of contact for residents, prospective tenants, vendors, and business partners via phone, email, and chat.
- Provide accurate information regarding communities, amenities, leasing availability, policies, and general inquiries.
- Resolve routine questions while delivering a professional, friendly, and empathetic customer experience.
- Escalate complex concerns to the appropriate property management team when needed.

Leasing & Maintenance Coordination

- Respond to leasing inquiries and schedule property tours and appointments.
- Receive and document maintenance requests accurately.




- Coordinate urgent maintenance issues with on-call teams following company procedures.
- Follow up with residents to ensure work orders are completed and customer expectations are met.

Administrative Support

- Maintain accurate records within the property management system and CRM.
- Assist with resident notices, community communications, scheduling, and general administrative support.
- Track service metrics, call activity, and customer satisfaction.
- Participate in team meetings and ongoing training.

Professional Standards

- Meet service level expectations for responsiveness and quality.
- Communicate professionally in both English and Spanish.
- Protect confidential resident information.
- Follow company policies and U.S. Fair Housing guidelines in all communications.

What We're Looking For:

Required Qualifications

- Fluent in both English and Spanish (spoken and written).
- Minimum of 2 years of customer service, call center, hospitality, front desk, or client support experience.
- Excellent communication and active listening skills.
- Strong organizational and multitasking abilities.
- Comfortable learning and using CRM or property management software.
- Reliable high-speed internet and a dedicated home office workspace.

Preferred Qualifications

- Experience supporting U.S.-based customers.
- Property management, multifamily housing, hospitality, or real estate experience.
- Experience with Yardi, AppFolio, Rent Manager, or similar property management software.

Schedule

- Full-time
- Monday-Friday
- U.S. Eastern Time business hours (approximately 9:00 a.m.-6:00 p.m. ET)
- Occasional evening or weekend coverage may be required on a rotating basis.

What We Offer

- Competitive monthly salary
- Paid time off and paid holidays
- Performance-based bonus opportunities
- Ongoing training and professional development
- Remote work environment
- Career growth opportunities with a growing U.S. company

If you're passionate about helping people, enjoy working in a fast-paced environment, and are looking for an opportunity to grow with an expanding U.S. organization, we'd love to hear from you.

Job Type: Full-time

Work Location: Remote

📌 Bilingual Customer Service Representative (Colombia)
🏢 Summerfield Management
📍 Colombia