The Intake Specialist ensures each new client’s case is set up for success from the moment they sign. This role bridges intake and pre-litigation, handling case creation, insurance claims, documentation requests, and initial client communication. Speed and accuracy are critical.
Key Responsibilities
- Case setup: Create and organize case files in Filevine.
- Insurance claims: Open claims, send letters of representation, verify policy details.
- Documentation: Request police reports, medical records, and manage correspondence.
- Client communication: Welcome clients, confirm details, set expectations.
- Quality control: Ensure files are complete before handoff to attorneys.
- Technology use: Filevine, Microsoft Office, standardized workflows.
Qualifications
- At least 6 months of experience as an Intake Specialist with US personal Injury (law/insurance preferred).
- English B2+
- Strong attention to detail, organizational skills, and urgency in fast-paced environments.
- Familiarity with Filevine or similar case management software.
📌 Intake Specialist with Personal Injury (ITG) (Barranquilla)
🏢 Solvo
📍 Barranquilla
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