Valeria Aguerri is seeking a Customer Support Specialist (Colombia ONLY) to be the first point of contact for customers. You will respond via Intercom with empathy and speed, helping users succeed before they reach out.
You will also create and maintain self-serve resources—help articles, onboarding guides, FAQs, and product walkthroughs—reducing tickets and improving the customer experience at scale. Collaborate with Product and Success teams to surface feedback and help customers adopt value