Third Way Health ( www.Thirdway.Health ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.About the position:We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. You will play a key role in supporting different aspects of operations including helping our clients and managing teams.Responsibilities:Take patient calls and help patients to e.G., schedule appointments, navigate intake, etc.Provide accurate, satisfactory answers to patients' queries and concernsDe-escalate situations involving dissatisfied patients, offering patient assistance and supportContact patients to inform them about available test results or remind them about upcoming events in their care plan (e.G.,



annual wellness visit)Guide patients through navigating the practice website and or troubleshooting the member/patient appAssist the Team Lead in guiding and managing the Members teamProvide recommendations and support for allocating team resources effectively to practices/patients as directed by the Team LeadAssist in monitoring team goals and performance measuresParticipate in evaluating the quality of services provided by the teamEnsure patient satisfaction scores meet required levelsProvide training and support during service migration for new hires, as neededOffer call support to other team members in the absence of the Team LeadUpdate process documentation, as neededManage if the Team Lead is not availableRequired skills and qualifications:Expertise in healthcare (US healthcare sector experience; does not need to be a nurse or doctor) and managing call center operationsStrong communication skills, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)Expertise with telephony and CRM systems, ideally SalesforceAbility to motivate and empower othersExcellent conflict resolution and facilitation skillsStrong time management and organizational skillsAdaptability and flexibilityComfortable working in fast-paced environments#J-18808-Ljbffr

📌 Um Assistant Team Lead (Medellín)
🏢 Third Way Health
📍 Medellín