IMPORTANT Read before applying

Advanced English C1 required, daily communication with customers, technicians, and management
Previous administrative or customer service experience is preferred
Must be comfortable handling customer calls and resolving service concerns
Must be available to work EST hours MondayFriday 1100 AM700 PM EST

General Administrative Assistant

Join a growing poolservice business and play a key role in keeping daily operations organized, customers supported, and service concerns moving toward resolution.

In this role, youll help coordinate service appointments, communicate with customers and technicians, manage followups, and keep daily operations running smoothly in a fastpaced service environment.

What Youll Do
Answer incoming customer calls and messages through Quo formerly OpenPhone
Review technician reports and follow up on service issues, maintenance needs, and customer concerns
Coordinate filter cleanings, followup visits, repairs, and other service appointments
Contact customers to obtain approval before scheduling additional work
Communicate customer feedback and service complaints to the appropriate technician
Contact customers when technicians are unable to access a property
Investigate routine concerns, including dirty or green pools, by reviewing available information and speaking with the assigned technician
Develop and communicate practical action plans for routine service problems
Track open conversations, appointments, and followup items until they are completed
Make limited outbound calls to collect payment information, set up autopay, or schedule appointments with new leads
Escalate technical or unusually complicated poolservice issues to management
Protect customer information and ensure communication continues through the office rather than directly through field technicians

Who Youll Work With

Work closely with customers, field technicians,



and management to keep schedules organized and service concerns moving forward. You will serve as a central communication link between the office and the field team.

Who Were Looking For
Strong written and verbal communication skills in English
Previous operations coordination experience is a plus, but not required
Comfortable working independently and taking initiative
Strong problemsolving skills and ability to follow issues through to completion
Highly organized and able to manage multiple calls, messages, appointments, and followup tasks
Customerfocused with the ability to handle routine complaints professionally
Comfortable using shared phone and messaging systems with call recordings, transcripts, messaging history, and AIgenerated summaries
Spanishspeaking is preferred
Reliable and comfortable working a consistent fulltime schedule

Location

Must be based in Colombia.

Experience Operations coordination experience is a plus, but not required.

Impact Play a central role in keeping customer communication, technician coordination, and daily service operations organized and responsive.

Culture Join a practical, fastmoving team that values initiative, accountability, clear communication, and independent problemsolving.

Benefits
Preset salary growth weekly payments
100 remote role
Work Details

Schedule
MondayFriday 1100 AM700 PM EST
Fulltime position

To Apply
Please submit your application in English.
Only candidates who meet the English requirement will be considered.
Once you click apply, we will send you a WhatsApp message with the next steps.
Bolsa de trabajo Colombia ofrecemos puesto de General Administrative Assistant para el sector de Administracion Oficina en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 General Administrative Assistant EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá