About the RoleAre you passionate about healthcare and ready to build a long-term career supporting U.S.-based medical practices?Are you passionate about healthcare and ready to build a long-term career supporting U.S.-based medical practices? Snapscale is looking for Healthcare Virtual Assistants (HVAs) to join our growing team in Colombia. In this role, you'll provide essential administrative and patient support to established US medical clinics while working in a professional, collaborative, and growth-oriented environment.If you have healthcare experience, enjoy helping patients, and thrive in a fast-paced setting, we'd love to hear from you!Key ResponsibilitiesAnswer inbound calls from patients and provide exceptional customer serviceSchedule, reschedule, confirm, and coordinate patient appointmentsMaintain and update Electronic Medical Records (EMR/EHR)Perform Verification of Benefits (VOB) and verify patients' insurance eligibility and coverageAssist with prescription refill coordination while following clinic protocolsCommunicate professionally with patients, healthcare providers,
and clinic staffMaintain accurate documentation while ensuring HIPAA compliance and patient confidentialityWhy Join Snapscale?Competitive salary based on experienceAnnual performance reviews with opportunities for salary increasesStable, full-time schedule aligned with U.S. business hoursLong-term career growth and development opportunitiesBe part of a supportive, collaborative, and globally growing teamRequirementsMinimum of 2 years of experience in healthcare, medical administration, or a related fieldPrevious experience supporting U.S.-based clinics, medical practices, or hospitals is preferredFamiliarity with medical terminology; medical billing experience is a plusAdvanced English proficiency (B2 level or higher) and fluent Spanish communication skillsExperience using EMR/EHR systems or healthcare management softwareStrong organizational, multitasking, and problem-solving skillsExcellent communication and interpersonal skillsAbility to work effectively in a collaborative, team-oriented environmentHigh attention to detail and commitment to delivering exceptional patient supportMust be willing to work onsite in Colombia#J-18808-Ljbffr