Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer-facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.What You'll DoTechnical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using APIs, NERC CIP solution delivery, or Information Systems SecurityAbility to troubleshoot technical issues to resolve customer problemsDevelop custom scripts, utilities, or integrations to fulfill customer needsCollect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer's environmentUnderstands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.Deliver services and support both onsite and remoteAssists in onboarding new Technical Consulting team members, as requested,



by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.Supports new and existing clients in more complex set ups and usage scenarios of the purchased software.SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OSAuthority to act within defined policies inside area of expertise/knowledge as directedRegularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customersCalled on to support junior members to manage external stakeholders through conflict resolutionDeep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMiDelivery of customer or partner facing product trainingOther duties as assignedQualifications4-6 years of experienceHigh level independenceAdvanced technical skillsAbility to identify selling opportunities with customers and build strong relationshipsExcellent communication skills with both technical and non-technical audiencesActively seeks constructive feedback on own performanceAbility to supervise othersExecutes tasks in a timely manner with minimal revisions neededProactive, able to prioritize and solution orientedKnowledge and understanding of Windows OS, Linux/UNIX OSAt Fortra, we're breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.#J-18808-Ljbffr

📌 Sr. Professional Services Consultant (Colombia)
🏢 Fortra
📍 Colombia