At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.
Role Type: Full-time
Engagement: Independent Contractor
About the company
Our client is a fast-growing company in the AI-native commerce space, revolutionizing how the restaurant and hospitality industry operates across North America and international markets. The team has developed an end-to-end platform that replaces traditional dashboards with autonomous AI agents capable of handling orders across every channel-from voice and web to kiosks and emerging LLM interfaces like ChatGPT. By integrating deep learning with food service logistics, they provide businesses with a digital workforce that manages everything from multi-lingual customer service to automated inventory forecasting and growth marketing.
Job Summary
We are looking for a high-energy, fluent Bilingual Call Centre Agent to join a fast-paced team dedicated to delivering exceptional customer experiences. In this role, you will serve as the primary point of contact for a diverse customer base, bridging communication gaps and ensuring every interaction is seamless.
This is a critical position for someone who thrives in a dynamic environment and takes pride in solving problems with clarity and empathy in both English and Spanish.
Key Responsibilities
- Manage high-volume inbound and outbound calls with professionalism and efficiency.
- Provide accurate information and support to customers in both English and Spanish.
- Document customer interactions and updates within the internal tracking system.
- Resolve customer inquiries and escalations while maintaining a high level of satisfaction.
- Collaborate with the wider team to improve service delivery and internal processes.
Requirements:
- Native or near-native fluency in both English and Spanish (written and verbal).
- Proven experience in a call centre, customer service, or client-facing role.
- Strong communication skills with the ability to build rapport quickly over the phone.
- Proficiency in basic office software and CRM tools.
- Ability to multitask and manage time effectively in a fast-moving environment.
Nice-to-Haves
- Previous experience in a technical support or sales-driven environment.
- Familiarity with telecommunications or e-commerce platforms.
- Advanced problem-solving skills and a proactive approach to troubleshooting.
Benefits:
? Fully Remote: Work from anywhere with international teams
? Career Growth: Join companies in SaaS, MarTech, and B2B services
? Peer Community: Connect with high-performing sales professionals in our network
? Ongoing Support: Receive guidance from Huzzle before and after placement
? Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals