About UsIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!Location- ColombiaDepartment - Professional ServicesBenefits - Benefits At IdeagenSalary - To be discussed at next stageThe Implementation & Support Specialist is a technically versatile role at the intersection of software implementation, data quality, and client support. The person in this role configures and maintains Ideagen’s environmental software solutions, provides technical support to clients and internal teams, ensures the reliability and quality of environmental data through QA/QC processes, and builds reporting tools and dashboards. This role operates with a high degree of autonomy and serves as a direct technical reference for assigned client accounts.ResponsibilitiesConfigure and maintain software solutions, including data ingestion, integrations, and platform settings to ensure reliable performanceSupport implementations end-to-end, from setup through to post-go-live optimisationManage and resolve support tickets within SLAs, troubleshooting software, data, and connectivity issuesAct as a trusted technical contact for customers,



handling queries and driving strong relationshipsMonitor and improve data quality through QA/QC processes, identifying trends and resolving issuesBuild dashboards and reports (e.G. Power BI) to deliver clear, actionable insightsCollaborate across teams, contributing to documentation, training, and continuous improvementSkills And ExperienceBachelor's degree in Environmental Engineering, Systems Engineering, Electronic Engineering, Data Science, or related field.3–5 years of experience in technical support, software implementation, or data quality roles in SaaS or technology environments.Experience with environmental monitoring platforms or industrial IoT solutions: desirable.Solid understanding of data pipelines, integrations, and calculated metrics.Data visualization tools (e.G. Power BI or similar): advanced level — required.Scripting or programming for data processing and automation (e.G. Python or equivalent): strongly desirable.Experience with ticket management systems and SLA compliance.Strong documentation and communication skills.Detail-oriented, analytical mindset, and strong sense of urgency.Advanced English — required.About IdeagenIdeagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!#J-18808-Ljbffr

📌 Implementation And Support Specialist (Colombia)
🏢 Ideagen
📍 Colombia