Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service OperationsType Full-TimeLocation(s) Bogotá, Bogotá Capital District (Distrito Capital), Colombia · RemoteCompensation CAD $30,000 - CAD $35,000 AnnuallyShare this job:Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.What You’ll DoAct as a main point of contact for property owners and tenants throughout the management processManage multiple active client and property files at once with strong organization and follow-upProvide proactive updates so owners know what is happening, what is pending, and what happens nextHandle time-sensitive issues with urgency, professionalism, and clear communicationCoordinate next steps between owners, tenants, internal departments, vendors, and property management operationsCollect, review, and track required documentation according to company processMaintain clean CRM records, including notes, tasks, follow-ups, updates, and file movementIdentify stalled files, missed follow-ups,



client concerns, and service issues before they elevateEscalate issues early when needed and protect client satisfaction through strong judgementSupport a structured, process-driven client experience from start to finishRequirements3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experienceProven ability to manage multiple clients, accounts, properties, or files at the same timeStrong communication skills and confidence handling owner, tenant, or client concernsHigh process discipline and comfort working inside a structured CRM workflowStrong follow-up habits, task management, and documentation accuracyAbility to stay calm under pressure and prioritize quickly in a high-volume environmentProfessional judgment when handling complaints, escalations, deadlines, and sensitive client issuesNice-to-HaveProperty management, leasing, real estate operations, or housing-related experienceExperience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providersExperience in high-volume, SLA-driven, operations-heavy, or service-based environmentsComfort using AI/tools to improve documentation, reporting, summaries, and internal efficiencyDual monitor setupComputer with 16GB RAM minimum100+ Mbps reliable internet speedWebcamCompensationFull compensation details will be shared during the interview processOver 40 Locations In Canada And 11 Locations In EuropeCopyright 2026 Royal York Property Management Franchising, inc. All Rights Reserved#J-18808-Ljbffr

📌 Account Manager (Cundinamarca)
🏢 Royal York Property Management
📍 Cundinamarca