Senior Accounts Receivable & Collections SpecialistAccounting, Accounting & Finance, Accounts Receivable, Billing, Cash Application, Collections, Collections Operations, Credit & Collections, Financial OperationsType Full-TimeLocation(s) Bogotá, Bogotá Capital District (Distrito Capital), Colombia · RemoteCompensation CAD $30,000 - CAD $40,000 AnnuallyShare this job:Hours: Full-Time, aligned with EST business hoursThe OpportunityRoyal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting.This position combines financial administration with direct customer communication. The person hired will be expected to maintain reliable account records while actively moving unpaid balances toward resolution.You must be able to determine why an account remains unpaid, distinguish between billing problems and genuine collection risk, coordinate with internal departments, and take appropriate action without constant supervision.This is a senior individual-contributor position. It is not intended for someone whose experience is primarily limited to issuing invoices, posting receipts, or sending standard payment reminders.Previous experience supporting Canadian companies is required.Professional ProfileYou are persistent without being unnecessarily aggressive.You can protect a professional customer relationship while remaining direct about payment obligations, deadlines, and missed commitments.You understand the difference between a customer who has a legitimate dispute, a customer experiencing financial difficulty, and a customer who is avoiding payment.You keep accurate notes, follow through consistently, and know when an account requires escalation.Most importantly, you are comfortable being accountable for presente collection outcomes rather than simply the number of calls or emails completed.Core ResponsibilitiesCollections and Account RecoveryContact customers by telephone and email regarding outstanding balancesManage follow-up across current, 30-, 60-, and 90-day receivablesPrioritize accounts based on age, value, payment history, dispute status, and recovery riskObtain and document payment dates, commitments, and required next stepsFollow up promptly when payment commitments are missedDiscuss payment arrangements that fall within approved company policiesInvestigate whether non-payment results from a billing issue, service concern, administrative delay, or financial difficultyEscalate high-value, disputed, severely overdue, or high-risk accountsCoordinate with internal teams to resolve legitimate account issuesIdentify balances that may require legal review, service restrictions, external collections, settlement consideration, or write-off reviewPrepare collection forecasts and report expected and uncertain cash receiptsRecommend improvements to reminder timing, escalation procedures, documentation standards, and account-risk managementAccounts Receivable AdministrationMaintain accurate customer balances, account histories,



and billing recordsReview billing information before invoices and statements are issuedApply incoming payments to the correct customer, invoice, and legal entityResolve unapplied receipts, deductions, short payments, credits, refunds, and overpaymentsReconcile customer accounts and correct identified differencesMaintain current billing contacts, payment terms, customer notes, and supporting recordsReview aging reports and identify accounts requiring actionSupport accounts receivable reconciliations, reporting, and month-end closeWork across multiple companies, legal entities, departments, and customer portfoliosCoordinate with finance and operational teams when accounting records do not match the underlying agreement or service historyMaintain complete, organized, and review-ready documentationRequired BackgroundMinimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting operations experienceCandidates with 4–7+ years of relevant experience are strongly preferredPrevious experience supporting Canadian companies is requiredBachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related disciplineA recognized professional accounting designation is considered an asset but is not mandatoryDemonstrated experience managing both accounts receivable administration and active collectionsExperience carrying responsibility for an assigned customer portfolioDirect experience conducting telephone and email collectionsExperience reviewing aging reports and managing delinquent balancesStrong customer-account reconciliation and discrepancy-resolution skillsExperience applying payments and resolving unapplied cashExperience handling billing disputes, deductions, credits, short payments, refunds, and overpaymentsExperience documenting and monitoring payment commitmentsExperience negotiating payment schedules within approved guidelinesExperience preparing collection forecasts, aging summaries, or expected cash-receipt reportsExperience contributing to month-end accounting activitiesStrong Excel or Google Sheets capabilityExperience with QuickBooks Online or another established accounting or ERP platformAdvanced spoken and written EnglishAbility to communicate clearly and remain composed during difficult collection conversationsAbility to work full-time during Ontario business hoursReliable computer equipment, high-speed internet, headset, webcam, and a quiet professional workspaceExperience in property management, real estate, leasing, construction, maintenance, financial services,



or another service-based environment is considered beneficial.Application and Interview ProcessApplications are assessed against the education, experience, communication, and technical requirements of the role.Candidates selected for initial screening will receive an email within one to two business days of applying with a link to complete a pre-recorded interview.The interview will evaluate Canadian-company experience, accounts receivable knowledge, collections judgment, customer communication, systems experience, and the ability to manage difficult accounts independently.Candidates who meet the required standard may be invited to a live interview.Performance ExpectationsThe successful candidate will be expected to:Reduce aged receivables, particularly balances exceeding 60 and 90 daysMaintain complete and useful customer account notesApply incoming payments promptly and accuratelyProduce reliable collection and cash-receipt forecastsResolve billing disputes and account discrepancies efficientlyMaintain consistent contact with overdue customersMonitor and follow up on broken payment commitmentsKeep customer balances accurate and reconciledEscalate high-risk balances before recovery becomes unlikelyReduce unresolved unapplied cashFollow company approval limits and financial controlsMaintain professional, direct, and well-documented customer communicationAvoid unauthorized settlements, reductions, refunds, waivers, or write-offsScope of AuthorityThe specialist may discuss payment timing and establish arrangements that remain within approved company guidelines.Management authorization is required before:Approving an arrangement outside established limitsReducing or settling a valid account balanceReferring an account to an external collection agencyWaiving material charges or interestSuspending servicesWriting off an amount owedReferring an account to legal counselThe specialist must investigate the account, document the circumstances, and present a clear recommendation before seeking approval.Compensation and BonusBase compensation for this position is:C$30,000–C$40,000 annuallyThe role also offers:Up to C$4,800 annually in quarterly performance-based bonus potentialThe maximum quarterly bonus is:C$1,200Performance may be assessed using factors such as:Accuracy of cash-receipt forecastsReduction in 60- and 90-day receivablesTimely escalation of high-risk accountsPercentage of customer payment commitments received as promisedQuality and completeness of account documentationCollection results across assigned accountsCompliance with approval limits and internal controlsAccuracy of payment application and customer reconciliationsSpeed and quality of dispute resolutionProfessional quality of customer communicationFinal compensation will be based on the candidate’s relevant experience, Canadian-company background, collections performance, portfolio complexity, systems knowledge, communication ability, and capacity to work independently.Over 40 Locations In Canada And 11 Locations In EuropeCopyright 2026 Royal York Property Management Franchising, inc. All Rights Reserved#J-18808-Ljbffr

📌 Senior Accounts Receivable & Collections Specialist (Cundinamarca)
🏢 Royal York Property Management
📍 Cundinamarca