We Are Hiring: Application Support Analyst (PRISM Platform)Locations: Kenya | Medellín, Colombia | Barranquilla, ColombiaModality: On-siteAre you passionate about delivering outstanding technical and functional support in a dynamic, global environment? We are seeking a skilled Application Support Analyst to join our team and provide critical support for the PRISM platform, ensuring seamless business operations across HR, Payroll, Benefits, Tax, Accounting, Onboarding, and Employee Services.Core ResponsibilitiesManage incidents and service requests via Salesforce, ensuring timely resolutionTroubleshoot technical issues, perform root cause analysis,



and support system integrationsCollaborate cross-functionally to support HR and finance-related processesAnalyze data and workflows to optimize business operationsDeliver exceptional customer service to end-users and stakeholdersIdeal Candidate ProfileMinimum 1 year of experience supporting enterprise applications or business platformsHands-on expertise with ticketing systems (Salesforce preferred)Familiarity with HRIS, payroll, benefits, tax operations, or accounting systemsStrong analytical, troubleshooting, and communication skillsProficiency in Excel and data analysisAbility to prioritize and manage multiple tasks in a fast-paced environmentEnglish proficiency at C1 level (customer-facing)Preferred Qualifications2+ years supporting enterprise applicationsExperience in multinational or integral organizationsKnowledge of SLA management, service operations, and cross-functional collaborationTechnical studies and experience with Salesforce, HRIS, payroll, or finance platforms#J-18808-Ljbffr

📌 Application Support Analyst (Atlántico)
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📍 Atlántico