We are looking for a Customer Service Representative (CSR) to join our team in a fast-paced, on-site call center environment. In this role, you will act as the first point of contact for members and providers, delivering high-quality service while resolving inquiries related to benefits, claims, and insurance changes.
Key Responsibilities
- Answer inbound calls from members and providers in a professional manner
- Listen actively to customer concerns and identify appropriate solutions
- Provide clear and accurate information about benefits, claims, and policy updates
- Process routine insurance updates such as adding dependents, address changes, and provider selection
- Research plan documents and claims to resolve inquiries effectively
- Handle sensitive situations with empathy and de-escalate when needed
- Accurately document all interactions in internal systems
- Ensure compliance with HIPAA and confidentiality standards
- Maintain strong attendance, punctuality, and schedule adherence
- Support team initiatives, including training or shadowing when required

Requirements
- Experience in customer service or call center roles minimum 1 year
- Advanced level English (B2+,C1)

LI-Onsite

📌 Customer Service Representative/Healthcare (Medellín)
🏢 Solvo S
📍 Medellín