Provide high-quality service to MINT Dentistry patients through handling incoming calls, scheduling appointments, and offering general support in a dynamic call center environment.
? Responsibilities
- Answer incoming calls in a fast-paced call center.
- Assist patients with appointment scheduling and related needs.
- Confirm schedules for dental offices.
- Transfer calls to the appropriate contact.
- Actively participate in training sessions and communication meetings.
- Be open to learning and feedback (including reviewing recorded calls or shadowing).
? Required Skills
Soft Skills
- Professional attitude and positive tone.
- Excellent customer service skills.
- Ability to solve problems effectively.
- Willingness to learn and receive coaching.
Hard Skills
- Strong knowledge of call center processes and scheduling.
- Efficient multitasking in a dynamic environment.