Account Management, Client Relations, Customer Experience, Customer Operations, Customer Success, Property Management, Service Operations EST Hours Required Royal York Property Management is hiring experienced Account Managers to manage the owner and tenant experience across active property management files. This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.

This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.

How to Apply Apply with your resume

If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying What You’ll Do Act as a main point of contact for property owners and tenants throughout the management process

Manage multiple active client and property files at once with strong organization and follow-up

Provide proactive updates so owners know what is happening, what is pending, and what happens next

Handle time-sensitive issues with urgency, professionalism, and clear communication

Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations

Collect, review, and track required documentation according to company process

Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement





Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate

Escalate issues early when needed and protect client satisfaction through strong judgment

Support a structured, process-driven client experience from start to finish Requirements 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience

Proven ability to manage multiple clients, accounts, properties, or files at the same time

Strong communication skills and confidence handling owner, tenant, or client concerns

High process discipline and comfort working inside a structured CRM workflow

Strong follow-up habits, task management, and documentation accuracy

Ability to stay calm under pressure and prioritize quickly in a high-volume environment

Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues Nice-to-Have Property management, leasing, real estate operations, or housing-related experience

Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers

Experience in high-volume, SLA-driven, operations-heavy, or service-based environments

Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency Remote Tech Requirements Dual monitor setup

Computer with 16GB RAM minimum

100+ Mbps reliable internet speed

Webcam

Noise-cancelling headset Compensation Full compensation details will be shared during the interview process See All Open Roles

📌 Account Manager (Cali)
🏢 Royal York Property Management
📍 Cali