Overview:

Our client is a boutique, family-run vacation home management and consulting group based in the Pocono Mountains, Pennsylvania. Managing a curated portfolio of design-forward short-term rental properties, they specialize in delivering high-touch hospitality, property performance optimization, and personalized owner services. To support their expanding portfolio across Airbnb, Vrbo, and direct-booking channels, our client is looking for a detail-oriented, hospitality-minded

Short-Term Rental Operations Coordinator (Airbnb & Vrbo) .

This role involves guest communications, financial tracking, platform listing optimization, and database marketing. Working directly alongside company leadership, this multi-faceted role maintains fast response times using PMS tools (Hospitable) , manages property-level expense reconciliation and receipt organization, updates listing copy/photos, and manages email database workflows in Flodesk .

Schedule:

- Versátil during business hours | Pennsylvania, US Time Zone (EST/EDT)
- Part-Time (20 hours per week, with potential to scale as the business grows)
- Occasional pre-scheduled evening or weekend guest-messaging coverage

Responsibilities:

- Monitor guest messages across Airbnb , Vrbo , and Hospitable and respond to inquiries regarding check-ins, amenities, and house rules using standard templates
- Confirm guest counts, pets, and rental agreements, coordinate early/late checkouts, and escalate complex issues or refund requests to management
- Collect, rename, and file vendor receipts/invoices into correct property folders
- Accurately log expenses into Google Sheets/QuickBooks categorized by property, vendor, payment method, and owner versus management reimbursement status
- Audit listing details across Airbnb and Vrbo to ensure accuracy
- Update descriptions, room configurations, photo sequences, and amenity selections




- Assist with seasonal promotions and monitor guest feedback to suggest listing copy improvements
- Export, clean, and segment guest email lists from booking channels
- Upload contacts to Flodesk , assign proper property tags, test campaign links, and schedule approved promotional emails
- Maintain Google Drive files, update standard operating procedures (SOPs), monitor task boards, and follow up with vendors for missing invoices or operational updates

Requirements:

- Minimum of 2 years of hands-on virtual support experience in short-term rentals (STR) , property management, or hospitality settings handling Airbnb/Vrbo listings
- Practical experience using property management software and messaging automations (e.g., Hospitable, PriceLabs)
- Strong proficiency in Google Sheets, Google Drive, and basic expense/receipt tracking processes
- Excellent written English skills with a warm, calm, and guest-focused tone
- Quiet home workspace with high-speed internet and power backup, available for partial U.S. Eastern Time overlap

Nice-to-Have Qualifications:

- Previous employment directly with Airbnb or an Airbnb customer support vendor
- Experience operating Flodesk or similar email marketing platforms
- Basic familiarity with QuickBooks , Canva , or CapCut for basic content formatting
- Knowledge of Airbnb SEO, photo merchandising, and conversion optimization

Independent Contractor Perks:

- Permanent work from home
- Immediate hiring

Note: Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook , LinkedIn , TikTok , TikTok LATAM , and Instagram LATAM .

📌 Short-Term Rental Operations Coordinator (Airbnb & Vrbo) (Colombia)
🏢 Bruntwork
📍 Colombia