Accounting, Accounting & Finance, Accounts Receivable, Billing, Cash Application, Collections, Collections Operations, Credit & Collections, Financial Operations Hours: Full-Time, aligned with EST business hours The Opportunity Royal York Property Management is seeking an experienced receivables professional to oversee customer account accuracy, overdue balance recovery, payment follow-up, and collection reporting. This position combines financial administration with direct customer communication. The person hired will be expected to maintain reliable account records while actively moving unpaid balances toward resolution.

You must be able to determine why an account remains unpaid, distinguish between billing problems and genuine collection risk, coordinate with internal departments, and take appropriate action without constant supervision. This is a senior individual-contributor position. It is not intended for someone whose experience is primarily limited to issuing invoices, posting receipts, or sending standard payment reminders.

Previous Experience Supporting Canadian Companies Is Required.

Professional Profile

You are persistent without being unnecessarily aggressive. You can protect a professional customer relationship while remaining direct about payment obligations, deadlines, and missed commitments. You understand the difference between a customer who has a legitimate dispute, a customer experiencing financial difficulty, and a customer who is avoiding payment.

You keep accurate notes, follow through consistently, and know when an account requires escalation. Most importantly, you are comfortable being accountable for presente collection outcomes rather than simply the number of calls or emails completed.

Core Responsibilities

Collections and Account Recovery Contact customers by telephone and email regarding outstanding balances

Manage follow-up across current, 30-, 60-, and 90-day receivables

Prioritize accounts based on age, value, payment history, dispute status, and recovery risk

Obtain and document payment dates, commitments, and required next steps

Follow up promptly when payment commitments are missed

Discuss payment arrangements that fall within approved company policies

Investigate whether non-payment results from a billing issue, service concern, administrative delay, or financial difficulty

Escalate high-value, disputed, severely overdue, or high-risk accounts

Coordinate with internal teams to resolve legitimate account issues

Identify balances that may require legal review, service restrictions, external collections, settlement consideration, or write-off review

Prepare collection forecasts and report expected and uncertain cash receipts

Recommend improvements to reminder timing, escalation procedures, documentation standards, and account-risk management Accounts Receivable Administration Maintain accurate customer balances, account histories, and billing records

Review billing information before invoices and statements are issued





Apply incoming payments to the correct customer, invoice, and legal entity

Resolve unapplied receipts, deductions, short payments, credits, refunds, and overpayments

Reconcile customer accounts and correct identified differences

Maintain current billing contacts, payment terms, customer notes, and supporting records

Review aging reports and identify accounts requiring action

Support accounts receivable reconciliations, reporting, and month-end close

Work across multiple companies, legal entities, departments, and customer portfolios

Coordinate with finance and operational teams when accounting records do not match the underlying agreement or service history

Maintain complete, organized, and review-ready documentation Required Background Minimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting operations experience

Candidates with 4–7+ years of relevant experience are strongly preferred

Previous experience supporting Canadian companies is required

Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related discipline A recognized professional accounting designation is considered an asset but is not mandatory

Demonstrated experience managing both accounts receivable administration and active collections

Experience carrying responsibility for an assigned customer portfolio

Direct experience conducting telephone and email collections

Experience reviewing aging reports and managing delinquent balances

Strong customer-account reconciliation and discrepancy-resolution skills

Experience applying payments and resolving unapplied cash

Experience handling billing disputes, deductions, credits, short payments, refunds, and overpayments

Experience documenting and monitoring payment commitments

Experience negotiating payment schedules within approved guidelines

Experience preparing collection forecasts, aging summaries, or expected cash-receipt reports

Experience contributing to month-end accounting activities

Strong Excel or Google Sheets capability

Experience with QuickBooks Online or another established accounting or ERP platform

Advanced spoken and written English

Ability to communicate clearly and remain composed during difficult collection conversations

Ability to work full-time during Ontario business hours

Reliable computer equipment, high-speed internet, headset, webcam, and a quiet professional workspace Experience in property management, real estate, leasing, construction, maintenance, financial services, or another service-based environment is considered beneficial.



Application and Interview Process Applications are assessed against the education, experience, communication, and technical requirements of the role. Candidates selected for initial screening will receive an email within one to two business days of applying with a link to complete a pre-recorded interview.

The interview will evaluate Canadian-company experience, accounts receivable knowledge, collections judgment, customer communication, systems experience, and the ability to manage difficult accounts independently. Candidates who meet the required standard may be invited to a live interview. Performance Expectations The Successful Candidate Will Be Expected To Reduce aged receivables, particularly balances exceeding 60 and 90 days

Maintain complete and useful customer account notes

Apply incoming payments promptly and accurately

Produce reliable collection and cash-receipt forecasts

Resolve billing disputes and account discrepancies efficiently

Maintain consistent contact with overdue customers

Monitor and follow up on broken payment commitments

Keep customer balances accurate and reconciled

Escalate high-risk balances before recovery becomes unlikely

Reduce unresolved unapplied cash

Follow company approval limits and financial controls

Maintain professional, direct, and well-documented customer communication

Avoid unauthorized settlements, reductions, refunds, waivers, or write-offs Scope of Authority The specialist may discuss payment timing and establish arrangements that remain within approved company guidelines.

Management Authorization Is Required Before

Approving an arrangement outside established limits

Reducing or settling a valid account balance

Referring an account to an external collection agency

Waiving material charges or interest

Suspending services

Writing off an amount owed

Referring an account to legal counsel The specialist must investigate the account, document the circumstances, and present a clear recommendation before seeking approval.

Compensation and Bonus Base Compensation For This Position Is C$30,000–C$40,000 annually The Role Also Offers Up to C$4,800 annually in quarterly performance-based bonus potential The Maximum Quarterly Bonus Is C$1,200 Performance May Be Assessed Using Factors Such As Accuracy of cash-receipt forecasts

Reduction in 60- and 90-day receivables

Timely escalation of high-risk accounts

Percentage of customer payment commitments received as promised

Quality and completeness of account documentation

Collection results across assigned accounts

Compliance with approval limits and internal controls

Accuracy of payment application and customer reconciliations

Speed and quality of dispute resolution

Professional quality of customer communication Final compensation will be based on the candidate’s relevant experience, Canadian-company background, collections performance, portfolio complexity, systems knowledge, communication ability, and capacity to work independently.

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Roles

📌 Senior Accounts Receivable & Collections Specialist (Medellín)
🏢 Royal York Property Management
📍 Medellín