See All Jobs Senior Accounts Receivable & Collections Specialist Facilities Management, Financial Services, Maintenance & Property Services, Professional and Business Services, Property Management, Real Estate Type Full-Time Location(s) Medellín, Antioquia, Colombia Remote Compensation CAD $30,000 - CAD $40,000 Annually Share This Job Full-Time

Medellín, Antioquia, Colombia

Remote Important Location Requirement: This is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested. Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide.

The Opportunity The Rothenbury

Group is seeking an experienced Senior Accounts Receivable & Collections Specialist to oversee receivables and collection activity across a portfolio of Canadian businesses. This role combines full-cycle accounts receivable with direct responsibility for overdue account recovery. The person hired will manage customer billing, payment application, account reconciliation, collections follow-up, billing disputes, payment commitments, and cash-receipt forecasting across multiple companies and legal entities.

We are looking for someone who can independently assess why an account remains unpaid and determine the appropriate next step. You must be able to distinguish between billing errors, internal delays, legitimate disputes, temporary financial difficulty, and customers who are avoiding payment. This is not a junior billing, payment-posting, or routine reminder role.

It requires someone who can confidently manage difficult customer conversations, protect professional relationships, and remain accountable for collection results. Previous Experience Supporting Canadian Companies Is Required.

Recruitment Process

Applications are reviewed against the education, experience, technical knowledge, and communication requirements of the position. Candidates selected for screening will receive an email within one to two business days of applying with a link to complete a pre-recorded video interview. The interview will evaluate your Canadian-company experience, full-cycle AR knowledge, collections background, account-reconciliation ability, customer communication, judgment, systems proficiency, and readiness to independently manage overdue accounts.

Candidates who meet the required standard may be invited to continue to a live interview.

Core Responsibilities

Review billing information and issue accurate customer invoices and statements

Apply incoming payments to the correct customer, invoice, account, and legal entity

Investigate and resolve unapplied cash, deductions, short payments, overpayments, credits, and refunds

Reconcile customer accounts and correct identified differences

Maintain accurate customer records, billing details, payment terms, collection notes, and supporting documentation

Monitor current, 30-, 60-, and 90-day receivable balances

Manage an assigned portfolio of current and overdue customer accounts

Conduct professional collection follow-up by telephone and email

Prioritize accounts based on balance size, age, payment history, dispute status, and likelihood of recovery

Obtain and document payment commitments,



promised dates, disputes, and next steps

Follow up promptly when payment commitments are missed

Assess and discuss payment arrangements within established company guidelines

Investigate billing disputes and coordinate with internal departments to resolve legitimate issues

Request payment of valid, undisputed balances while disputes are being reviewed where appropriate

Escalate high-value, severely overdue, repeatedly broken, disputed, or high-risk accounts

Prepare weekly and monthly collection forecasts

Report expected receipts, uncertain payments, disputed balances, and accounts at risk

Support month-end close, AR reconciliations, aging reviews, and reporting

Maintain complete account histories and collection documentation

Work across multiple businesses, legal entities, departments, and customer portfolios

Recommend improvements to billing, payment application, collection follow-up, dispute resolution, and escalation procedures

Follow all approval limits and financial controls Education And Professional Requirements Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related field A recognized professional accounting designation is considered an asset but is not mandatory

Minimum 4 years of directly relevant accounts receivable, collections, credit, billing, or accounting experience

Candidates with 4–7+ years of relevant experience are strongly preferred

Previous experience supporting Canadian companies is required

Demonstrated full-cycle accounts receivable and active collections experience

Experience managing an assigned customer portfolio

Direct experience conducting telephone and email collections

Experience reviewing aging reports and managing delinquent balances

Strong customer-account reconciliation and discrepancy-resolution skills

Experience applying payments and resolving unapplied cash

Experience handling billing disputes, deductions, short payments, credits, refunds, overpayments, and returned payments

Experience documenting and monitoring customer payment commitments

Experience assessing and negotiating payment arrangements within approved guidelines

Experience preparing collection forecasts, aging summaries, or expected cash-receipt reports

Experience supporting month-end accounting activities

Experience working across multiple companies, legal entities, departments, or customer portfolios

Strong Microsoft Excel or Google Sheets capability

Experience with QuickBooks Online or another established accounting or ERP platform

Advanced professional English, both written and spoken

Ability to communicate firmly, respectfully, and professionally during difficult collection conversations

Ability to work full-time during Ontario business hours

Reliable computer equipment, high-speed internet, headset, webcam, and a professional remote workspace Experience in real estate, property management, technology, staffing, maintenance, professional services,



financial services, or another multi-company environment is considered beneficial.

Who Will Succeed In This Position

You are organized, persistent, analytical, and comfortable being accountable for both account accuracy and collection results. You do not simply send reminders and wait. You review the account history, investigate the reason for non-payment, resolve valid internal issues, obtain specific commitments, document the next action, and follow through consistently.

You can remain professional without becoming passive. You communicate clear payment expectations while protecting important customer relationships. You also understand your authority boundaries and know when a settlement, fee waiver, write-off, service restriction, legal referral, or external collection action requires management approval.

Performance Expectations The Successful Candidate Will Be Expected To Issue invoices and statements accurately and on schedule

Apply payments promptly and correctly

Maintain accurate and reconciled customer balances

Resolve unapplied cash and account discrepancies

Maintain consistent follow-up across overdue accounts

Document and monitor all payment commitments

Address broken promises promptly

Resolve billing disputes efficiently

Reduce balances exceeding 60 and 90 days

Produce reliable collection forecasts

Escalate high-risk accounts before recovery becomes unlikely

Maintain complete and useful collection notes

Follow all approval limits and financial controls

Avoid unauthorized discounts, settlements, refunds, waivers, or write-offs Authority and Approval Limits The Senior Accounts Receivable & Collections Specialist may discuss payment timing and negotiate arrangements that remain within approved company guidelines.

Management Authorization Is Required Before

Reducing or settling a valid account balance

Waiving material fees or interest

Writing off amounts owed

Referring an account to legal counsel

Sending an account to an external collection agency

Suspending services

Approving payment arrangements outside established limits The specialist is expected to investigate the account, maintain complete documentation, and present a clear recommendation before requesting approval.

Compensation And Bonus The annual base compensation range for this position is: C$30,000–C$40,000 The Role Also Offers Up To C$4,800 annually in quarterly performance-based bonus potential The Maximum Quarterly Bonus Opportunity Is C$1,200 Quarterly Performance May Be Evaluated Using Factors Such As Reduction in balances over 60 and 90 days

Collection results across assigned accounts

Percentage of payment commitments received as promised

Collection forecast accuracy

Speed and quality of billing-dispute resolution

Accuracy of payment application and customer reconciliations

Quality of collection notes and supporting documentation

Timely escalation of high-risk accounts

Compliance with approval limits and internal controls

Professional quality of customer communication Final compensation will be determined based on the candidate’s accounts receivable and collections experience, previous work with Canadian companies, portfolio complexity, accounting-system proficiency, communication skills, and demonstrated ability to improve collection performance. See all open roles

📌 Senior Accounts Receivable & Collections Specialist (Medellín)
🏢 Rothenbury Group
📍 Medellín