We're Valatam, a team that connects bilingual professionals from Latin America with general clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.
About The Role
The client is seeking a detail‑oriented RMA & RTV Operations Coordinator to support reverse logistics operations, including RMA processing, RTV tracking, customer communication, and outbound shipping support.
Key Responsibilities
- Issue RMA numbers according to internal procedures
- Respond to customer and partner email inquiries
- Assist in issuing credit memos
- Verify completeness and accuracy of RMA data
- Follow up on pending or incomplete RMAs
- Maintain accurate RTV records
- Monitor and report aging RTV inventory
- Flag discrepancies and escalate when needed
- Generate outbound shipping labels as required
- Ensure shipment details are accurate prior to dispatch
- Maintain tracking and shipment documentation
Requirements
- Fluent English (C1/C2) and Spanish
- 2-3 years of experience in logistics, operations, or reverse logistics
- Excellent communication and problem‑solving skills
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection
- Bachelor's or Associate's degree preferred
Benefits
- A competitive hourly rate in USD
- Annual pay increments
- Discretionary client bonuses (80 % of clients award year‑end bonuses)
- 7 U.S. federal holidays + 4 paid PTO days
- Monthly medical insurance stipend (after meeting eligibility criteria)
- Birthday / Anniversary bonuses + Gym / Wellness allowance
- Unlimited online fitness classes + company events & Christmas celebrations