At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive.

TTEC Digital seeks a Technical Account Manager (TAM) to join our growing organization in Bogota, Colombia.

This is a 100% remote opportunity!

The Technical Account Manager will steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience.

What You Will Do

- Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
- Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
- Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
- Monitor platform usage, performance trends,



and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
- Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
- Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

What You Will Bring

- Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
- Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
- Reading, writing, and speaking fluency in the English language is a MUST-HAVE.
- Ability to translate client goals into actionable technical plans and lead cross-functional execution.
- Strong communication, stakeholder management, and executive-level summarization skills.
- Familiarity with Jira, Service Now, Microsoft Dynamics, or similar workflow/ITSM tools.

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📌 Technical Account Manager (Bogotá)
🏢 TTEC Digital
📍 Bogotá