ID de la solicitud: 267616

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Purpose The Fraud advisor – merchant fraud monitoring, has direct responsibility for preventing or minimizing losses to the Bank resulting from fraudulent activity in our different merchant portfolios (Chile, Peru Mexico and English-speaking Caribbean) that the GBS merchant fraud monitoring unit provide services to. This is achieved by means of a variety of fraud detection tools and performing fraud detection analysis on a 24/7 basis. The incumbent can significantly impact the Bank’s overall performance with respect to fraud losses; therefore, they must possess strong analytical thinking.

The incumbent pro-actively contributes to the department’s fraud prevention strategy through the identification of emerging fraud trends and working closely with the Fraud Merchant Senior Manager in GBS.

Accountabilities

- Thoroughly manage the department's operational systems and maintain a good knowledge of credit card, debit card products and merchant deposit accounts. As well as Fraud Management procedures and a general knowledge of all the bank's products and services.
- Analyze alerts generated in the monitoring tools used, taking timely action to mitigate fraud.
- Contact merchants if necessary for validation of suspicious movements in their deposit accounts.
- Provide support to countries with fraud cases, information for investigation or escalation of cases with Fraud Management as required.
- Validate with countries suspicious activity between merchant accounts.
- Provide support to Contact Centers via calls or mail with fraud cases and declinations as required.




- Provide support to affiliated merchants for the validation of suspicious transactions.
- Report unusual occurrences or fraudulent activity to supervisor and Analytics team.
- Maintain confidentiality of customer information in accordance with bank policies.
- Perform other duties arising from Fraud Management matters as assigned.
- Fully comply with the customer validation process on inbound and outbound calls.
- Comply with established Bank regulations and procedures within assigned authority and responsibility.
- Maintain the required level of service as set forth in the bank's "Service Level Agreement".

Primary Manager:

(Include secondary Manager if applicable) • Senior Manager Fraud Merchant Monitoring

Direct Reports: • N/A

Shared Reports (solid/dotted if applicable): • N/A

Reporting Relationships (Job Titles only)

Dimensions

 The incumbent receives periodic supervision with a view to ensuring compliance with established regulations and procedures.

 Routine and some complex decisions regarding the responsibilities of the position are handled by the incumbent, but difficult or contentious issues are referred to the supervisor with recommendations as appropriate.

 The incumbent works in a standardized environment and in accordance with the practices and procedures described in the branch manuals. He/she is expected to use good judgment in interpreting data and instructions.

Education / Experience

 English level B1+





 2 years of experiencie thorough knowledge and understanding of all processes related to credit/debit card and merchant deposit accounts is a Must

 Expert knowledge of the designated systems and any other bank product processing and/or monitoring systems is required.

 Must be proficient in Microsoft Office tools (Word, Excel, etc.).

 Must have good knowledge of Bank regulations, policies, and procedures; good organizational skills and effective communication skills to maintain a harmonious working relationship with Fraud Management center, country and unit staff.

 Must complete assigned duties effectively and must be adaptable in a constantly changing environment (automated systems and procedures).

 Adequate technical training is a Must

Working Conditions

- Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as required.

Ubicación(s): Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.

📌 Merchant Fraud Advisor (Bogotá)
🏢 The Bank of Nova Scotia P
📍 Bogotá