Company Overview

General Technology Services (GTS) is a growing IT services and software development firm based in Medellín, Colombia, operating across LATAM, the Philippines, and the US. We are hiring a remote Customer Service Supervisor (LATAM) to support client success, team operations, and account management.

Key Responsibilities

- Customer Support & Outreach: Respond to customer queries promptly, perform outreach, build strong relationships, and complete at least 10 weekly pulse updates.
- Account & Data Management: Identify new customers, update Salesforce data, monitor system usage, track ticket statuses, and protect confidential information.
- Operations & Reporting: Pull reports, schedule Zoom meetings, manage administrative tasks, and support the manager to maintain a healthy customer base.

Requirements




- Technical & System Proficiency: Microsoft 365, Salesforce, Salesloft, ClientSuccess, Tableau Reader, Zoom, Gong, Slack, Calendly, and internal tools.
- Core Skills: Advanced/fluent English, high attention to detail, strong time management, and ability to multitask in a fast-paced environment.
- Soft Skills: Proactive, organized, collaborative, dependable, customer-focused, and capable of working independently or in teams.

Perks & Benefits International project exposure and career development paths.

Collaborative culture, mentorship, and inclusive work environment (Equal Opportunity Employer).

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