JOB DUCK IS HIRING A INTAKE AND CUSTOMER SERVICE COORDINATOR I For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a dedicated Intake Specialist to join our team. In this role, you will be the first point of contact for potential new clients, ensuring that every inquiry is handled with professionalism, empathy, and accuracy. You will guide individuals through the intake process, support Spanish-speaking contacts, and help transition new matters seamlessly to the legal team.

This position is idóneo for someone who thrives in a client-facing environment, enjoys problem-solving, and takes pride in delivering exceptional service. If you are detail-oriented, reliable, and motivated by helping others, you will find this role both rewarding and impactful.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

- Triaging incoming calls and web submissions to ensure timely and accurate responses
- Requesting and following up on client reviews while notifying the marketing team of new feedback




- Providing translation support for Spanish-speaking clients and prospects
- Transitioning new matters to the legal team upon completion of intake
- Guiding prospective clients through the intake process, including preparing representation agreements and verifying payments
- Supporting the Firm Administrator and legal team with intake-related tasks
- Communicating effectively with clients, prospects, and internal team members
- Maintaining accurate records in CRM and case management systems

What We’re Looking For:

- 2-3 years of experience with intake tasks
- Legal background is appreciated
- Expected Call Volume: 16–30 calls per day
- Software/Tools: Lawmatics, 8x8, Slack, Clio, Outlook, Active Campaign
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment

What’s In It for You?

- Monthly compensation starting from 1142 USD to 1220 USD
- Paid time off .
- 100% Remote, Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions! DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

📌 Intake and Customer Service Coordinator I (Colombia)
🏢 Job Duck
📍 Colombia