ABOUT THE COMPANY

Our client is an early-stage technology company serving multi-location retail and service operators. Their platform gives owners visibility into what is actually happening inside their locations combining point-of-sale data with structured observations drawn from existing in-store camera footage and reviewed by a team of AI-assisted analysts.

The result surfaces the friction, coaching opportunities, and revenue leaks that conventional reporting misses. In practice, it lets an owner monitor every location as if standing on the floor of each one.

ABOUT THE ROLE

Our client is hiring a high-energy, highly organized Executive Operations Assistant to help the founders run the company with more speed, focus, and accountability. You will work directly with the CEO and Head of Operations across the entire business. The goal is straightforward: free up founder time while making sure important work keeps moving.

This is not a traditional assistant role built around calendars and inboxes. It is an execution-heavy operations role inside a fast-growing startup. You will manage customer and pilot cadence, support operations, coordinate analyst workflows, track follow-ups, push accountability across the sales pipeline, and build the processes the company needs as it scales.

The right person is proactive, assertive, organized, resourceful, and energized by startup ambiguity someone who sees what needs to happen, communicates clearly, and drives work forward without waiting to be told every step.

WHAT YOU'LL DO

- Manage the company's operating rhythm across founders, customers, pilots, analysts, and internal projects.
- Maintain a regular cadence of meetings and touchpoints with pilots and customers.




- Schedule customer check-ins, prepare agendas, capture notes, and track follow-up items through completion.
- Support the creation of customer success materials, pilot updates, wins reports, and operational summaries.
- Coordinate with the overseas analyst team so daily reviews are completed accurately and on time.
- Review customer-facing reports for accuracy, quality, and clarity.
- Track customer requests, operational issues, analyst problems, and recurring workflow gaps.
- Troubleshoot operational issues involving camera reviews, video management system access, reporting delays, and internal handoffs.
- Push accountability on sales pipeline follow-ups, next steps, meeting notes, and internal ownership.
- Maintain internal trackers, dashboards, SOPs, checklists, and project plans.
- Use AI tools to improve documentation, communication, workflows, meeting prep, and internal execution.
- Turn messy founder-led processes into repeatable systems.

WHAT SUCCESS LOOKS LIKE

- The CEO and Head of Operations have more time for growth, product, and higher-level customer work.
- Customer and pilot meetings happen consistently.
- Follow-ups do not fall through the cracks.
- Sales pipeline next steps are clearly tracked and pushed forward.
- Analyst issues are documented, escalated, and resolved faster.




- Customer-facing reports and updates are more organized and reliable.
- Internal processes become cleaner, more repeatable, and easier to manage.
- The company feels more buttoned-up without becoming slow or corporate.

WHO YOU ARE

- At least 5 years in executive support, operations, customer success, project management, business operations, startup operations, or a similar high-ownership role.
- Energetic and proactive — not someone who waits quietly for direction.
- Comfortable pushing busy founders, teammates, vendors, and customers for clarity and next steps.
- A frequent, clear communicator.
- Highly organized, able to manage many moving pieces at once.
- Comfortable inside ambiguity, and willing to create structure where none exists.
- Detail-oriented without being slow.
- Resourceful and willing to figure things out.
- Comfortable using AI tools to work faster and smarter.
- Able to operate across customers, operations, sales support, reporting, documentation, and internal coordination.

REQUIRED SKILLS

- 5+ years of relevant professional experience.
- Excellent written and verbal English communication.
- Strong organization, follow-through, and attention to detail.
- Experience managing calendars, meetings, agendas, notes, follow-ups, and project trackers.
- Comfort working directly with executives or founders.
- Comfort communicating with customers and internal teams.
- Ability to work Eastern Time business hours.
- Experience with Slack, Google Workspace, spreadsheets, CRMs, project management tools, or similar systems.
- Ability to create and maintain SOPs, checklists, and internal documentation.

📌 Executive Assistant Operations (Colombia)
🏢 BizTech Staffing
📍 Colombia