This position is posted by Jobgether on behalf of DoiT. We are currently looking for a Customer Success Manager in Latin America.
This role offers a dynamic opportunity to manage and grow a portfolio of customer accounts in a fast-paced, cloud-focused environment. You will act as a trusted partner, guiding customers through their journey from onboarding to expansion, ensuring they derive maximum value from their solutions. Working remotely across Latin America, you will collaborate closely with cross-functional teams, leverage data-driven insights, and provide hands-on support to enhance adoption, satisfaction, and long-term retention.
The position emphasizes problem-solving, relationship-building, and operational excellence, making a tangible impact on both customers and business growth.
Responsibilities
- Own a portfolio of customer accounts, driving value realization through onboarding, adoption, and renewal phases
- Conduct one-to-many training sessions and office hours to educate customers on platform usage and best practices
- Leverage customer insights and analytics to assess sentiment, identify growth opportunities, and inform account planning
- Collaborate with Account Management and leadership to mitigate risks, manage escalations, and strengthen stakeholder relationships
- Serve as the voice of the customer, providing feedback to product, engineering, and other internal teams
- Maintain deep product knowledge to advise customers on optimizing their solutions and achieving measurable results
Requirements
- 1-2 years of experience in Customer Success within a B2B SaaS environment
- Strong technical aptitude and interest in automation and AI-driven tools
- Proven ability to manage multiple priorities with attention to detail and effective time management
- Exceptional communication and relationship-building skills with b