Lead Customer Experience Excellence Across Global Markets

As a Customer Success & Account Manager, you will lead high-performing teams, strengthen partnerships with international clients, and drive service excellence across global operations. Your ability to elevate customer satisfaction, optimize performance, and inspire collaboration will directly contribute to long-term client success while building a rewarding global career with Emapta.

Job Overview

- Employment type: Indefinite Term Contract
- Shift: Day Shift, 8:00 AM - 5:00 PM, Weekends Off
- Work setup: Onsite, Calle 97A Bogotá or Calle 26 Bogotá, Colombia

Exciting Perks Await!

- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/ )

The Qualifications We Seek

- At least1-3 years of experience managing international clients across the US, Europe, Canada, or Australia
- Advanced English communication skills (B2 to C1)
- Proven experience leading and managing teams of 200+ employees
- Strong database management skills
- Intermediate proficiency in Microsoft Excel
- Strong adaptability in fast-paced and changing environments
- Strong teamwork skills




- Excellent interpersonal and stakeholder management skills with a high level of professionalism
- Experience using Monday.com is an advantage
- Available to work on Colombian or U.S. holidays as needed

Your Daily Tasks

- Oversee and enhance the overall customer experience to achieve high customer satisfaction
- Build and maintain strong relationships with integral clients across multiple regions
- Lead and support large teams to drive engagement, performance, and continuous improvement
- Manage customer concerns and deliver timely, effective resolutions
- Collaborate with cross-functional teams to improve processes and service outcomes
- Monitor key performance metrics and implement continuous improvements
- Maintain clear and consistent communication with clients and internal stakeholders

Join the Top 1% Talent. A Better Career. A Better Life. Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals , Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

EmaptaEra

📌 Customer Success & Account Manager (Bogotá)
🏢 Emapta Global
📍 Bogotá