About Us Outsourced is a leading ISO-certified offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification.

We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

About Our Client Healthcare organizations are under more compliance pressure than ever, and most are managing it the wrong way: scattered tools, manual tracking, and fragmented records that leave teams exposed and exhausted. This client has become someone's second job, not a program anyone is proud to stand behind.

They exist to change that. We are the platform for healthcare compliance programs, consolidating every element of a complete program into one connected system, so organizations can simplify requirements, gain real visibility into where risk lives, operate with confidence, and be genuinely defensible when it matters most. We do not sell a tool and walk away.

We build the program with you, combining purpose-built software, proprietary conformance scoring, and ongoing access to compliance advisors, until your organization has the structure, the evidence, and the expertise to lead compliance instead of just survive it. If you are the kind of person who wants to work on something that actually protects patients and providers, you are in the right place.





Our Customer Success Manager will be the relationship owner for a portfolio of Audit Manager clients.

Audit

Manager is a purpose-built auditing solution that helps healthcare organizations ensure their claims and bills to insurers are accurately and compliantly assembled. This is a retention-focused, high-touch role for someone who understands the world of healthcare claims, coding audits, or billing compliance and can translate that knowledge into meaningful client guidance. You will help clients get real value from the product they invested in, drive consistent engagement across your book, and be the person clients hear from before a problem becomes a reason to leave.

If you have a background in healthcare claims, auditing, or billing and you are energized by the client relationship side of that work, this is a strong place to apply that expertise in a new way.

What You Will Do

- Serve as the primary point of contact for a portfolio of Audit Manager accounts, focusing on retention, product adoption, and client satisfaction.
- Drive proactive, repeatable engagement across your book so clients understand the platform, use it consistently, and see the value before renewal conversations begin.
- Leverage your claims, auditing, or billing background to guide clients through the product in a way that connects to their vigente workflow and compliance obligations.




- Monitor account health and act early when engagement or satisfaction signals warrant attention.
- Partner with Sales when expansion opportunities arise; while growth is not your primary responsibility, there are financial incentives to surface the right moments.
- Work closely with Finance to resolve payment disputes, escalations, and account issues in a timely and professional way.
- Collaborate with Support and Product to advocate for client needs and contribute to process improvements that make the broader CX team stronger.
- Direct clients to the right resources and channels for commercial conversations, without owning sales activities yourself.

What we are looking for

- 2 or more years in Customer Success, Account Management, Client Services, or a related customer-facing role.
- Background in healthcare claims, coding audits, or healthcare billing is strongly preferred; candidates with deep healthcare billing experience will also be considered.
- Strong organizational skills: you can manage a high volume of accounts and still give each one a consistent, thoughtful experience.
- Excellent communication and relationship-building skills, with a genuine client-first mindset.
- Goal-oriented, particularly around retention and satisfaction targets.
- Comfortable collaborating across teams including Finance, Product, and Support.
- Experience in a subscription-based or SaaS business model is preferred.
- Bachelor's degree or equivalent professional experience welcomed.

Work Conditions

- Location: Colombia
- Job Type: Remote
- Work Schedule: Monday - Friday, 8.30am - 5.30pm EST
- Employment Type: Full-time (40 hours per week)

📌 Customer Success Manager (Colombia)
🏢 Outsourced
📍 Colombia