Customer Experience Specialist (Remote) | $1,200-$1,700+/Month + Bonuses

Candor Pest Control

Full-Time | Remote | Monday-Friday | 9:00 AM - 5:00 PM MST

Fluent English (Written & Spoken) Required

About Candor

Candor Pest Control is a fast-growing, family-owned company serving homeowners throughout Idaho. Our mission is simple: deliver exceptional service and treat every customer with honesty, respect, and genuine care.

We’re looking for someone who loves helping people, thrives in a fast-paced environment, and takes ownership of their work. This isn’t a typical customer service position—you’ll be the voice of our company and play a key role in creating an exceptional experience for every customer.

If you’re organized, proactive, and committed to putting customers first, we’d love to hear from you.

Compensation & Benefits

- $1,200-$1,700+ USD per month
- Monthly performance bonuses
- Overtime opportunities
- Stable, full-time remote position
- Long-term career growth
- Paid training
- Supportive, family-owned culture

Responsibilities

- Answer incoming phone calls, texts, and emails
- Schedule new and existing customer appointments
- Assist customers with questions, pricing, and service requests
- Coordinate daily with field technicians
- Resolve customer concerns with professionalism and empathy
- Update customer records and payment information
- Follow up with customers and reactivate former accounts when appropriate
- Help ensure every customer receives a five-star experience

What We’re Looking For

- Fluent English with excellent written and verbal communication
- Friendly, professional, and customer-focused
- Organized and detail-oriented
- Calm under pressure
- Reliable, accountable, and proactive
- Comfortable working independently




- Coachable with a positive attitude

Preferred Experience

- Customer service or customer support
- Appointment scheduling
- Remote work
- CRM or scheduling software
- Home service industry (pest control, HVAC, plumbing, electrical, roofing, etc.)

What Success Looks Like

- Calls answered promptly
- Customers receive fast, professional communication
- Scheduling stays organized and efficient
- Customer retention remains strong
- Technicians have accurate information
- Customers consistently feel valued and well cared for

Why Join Candor? We’re more than a pest control company—we’re a customer service company.

We can teach pest control.

We can teach software.

We can teach processes.

What we can’t teach is a genuine passion for serving people.

If you’re someone who communicates exceptionally well, takes ownership, solves problems, and genuinely enjoys helping others, you’ll fit right in at Candor.

How to Apply To be considered, please submit the following:

1. Resume

2. A 2-3 Minute Video Introduction answering:

- Tell us about yourself.
- Why are you interested in this position?
- What does exceptional customer service mean to you?
- What does taking ownership mean to you? Please share a real example.

3. Written Response A customer calls upset because they expected service yesterday, but nobody arrived. They’re frustrated and considering canceling. How would you handle the situation?

Attention to Detail

Begin the subject line of your application with the word:

Candor

Applications that do not include the required resume, video introduction, written response, or attention-to-detail instruction will not be considered.

We’re excited to meet people who share our passion for serving customers and helping build something special.

📌 Customer Experience Specialist(remote) (Colombia)
🏢 Candor Pest Control
📍 Colombia