Customer Service Agent (Work From Home, Bogota)

Bogota, Colombia

This is a remote position for candidates based in Bogota, Colombia.

About the Role

We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast‑paced environment within a rapidly growing team, with abundant prospects for career advancement.

Are you passionate about driving customer success? Addicted to solving problems? So are we. You will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills, are dependable, resourceful, and find joy in going beyond to make customers successful.

What You'll Do

- Provide clear, prompt, detailed, empathetic, and customer‑oriented support to our consumers
- Showcase passion and connection with the product
- Assist customers to resolve basic to complex inquiries via email, live chat,



and phone call
- Build a network of support and trust with the customer support team
- Work with customers to understand how they use Sezzle services and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

What We Look For

- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- Proven success in a fast‑paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Abl

📌 Customer Service Agent (Work From Home, Bogota) (Bogotá)
🏢 Sezzle
📍 Bogotá