- SAP SD.
- Basic knowledge of SAP DSD (Direct Store Delivery).
- 1–2 years of experience in SAP SD.
- Experience or exposure within beverage, food, or consumer goods industries (preferred).
- SAP ECC proficiency (S/4HANA knowledge is desirable).
- Basic understanding of sales, delivery, and billing processes.
- Support for standard pricing processes.
- Foundational understanding of SD integration with MM, WM, FI, and LE.
- Basic knowledge of DSD processes such as route management, presales, and van sales.
- Support in returns and returnable packaging management.
- Assistance in sales settlement processes.
- Understanding of SD/DSD integration with MM, WM, FI, and LE.
- Experience providing L1/L2 support for low‑complexity incidents.
- Ability to assist with configuration tasks under supervision.
- Willingness to learn quickly and adapt to AMS processes under ITIL practices.
- Strong problem‑solving and analytical skills.
- Ability to document solutions and operational processes clearly.
- Good communication skills to interact with team members and end users.
- Ability to work in a team‑oriented and collaborative environment.
Responsibilities
- Handle low‑complexity tickets related to SAP SD and DSD modules.
- Provide basic functional support in sales, delivery, and billing processes.
- Support minor configurations under supervision.
- Assist in testing activities, including unit and integration testing.
- Provide support for returns, route processes, and sales settlement activities.
- Document solutions, fixes, and operational procedures.
- Escalate medium and high‑complexity incidents to proficient or senior team members.
- Collaborate in end‑user support and training sessions.
- Ensure proper execution of assigned tasks following AMS and ITIL practices.