Senior Collections Specialist

Location: [Bogotá, Colombia hybrid role]

Monks Technology Services, part of Media.Monks and S4 Capital, is a general consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.

About the Role

As a Senior Collections Specialist, you'll manage end-to-end collections activities for assigned customer accounts across the region. Reporting to the Collections Team Lead, you'll ensure timely payments, resolve disputes, reduce Days Sales Outstanding (DSO), and support standardized, efficient, and compliant processes while addressing local operational needs.

Responsibilities

- Manage the end-to-end collections process for assigned customer accounts,



ensuring timely receipt of payments
- Manage customer dunning processes, using automated workflows where applicable
- Monitor overdue accounts and proactively follow up with customers through agreed communication channels
- Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
- Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions
- Collaborate with customers, Billing, Cash Applications, Credit, Controllership, and business teams to resolve account issues
- Negotiate payment arrangements while maintaining positive customer relationships
- Maintain accurate records of collection activities, customer interactions, and payment commitments
- Support month-end and year-end closing with accurate aging reports and collections updates
- Identify opportunities to automate

📌 Collections Senior Specialist (Colombia)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Colombia