Cisco Service Engineer Tier 3 (Colombia 100% REMOTE)

Position at FPS Innovation Labs, fully remote from Colombia.

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogotá, Colombia, and Manila, Philippines that puts culture and employees first. FPS is a rapidly growing general company that employs the best people, processes, and proprietary technology to deliver groundbreaking solutions for its clients and fulfilling careers for its employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high‑potential career growth.

Core Values

- Integrity – Do what’s right for everyone: clients, shareholders,



partners and colleagues; teamwork over self and create an atmosphere of mutual respect.
- Excellence – Deliver exceptional client results, reward and recognize performance, and relentlessly pursue improvement.
- Accountability – Act like an owner, take pride in our work, measure results, and be passionate.
- Grace – Respect and appreciate differences, care for one another, humility, and make work personal.

Our Mission

To create conditions within which people can thrive.

Duties and Responsibilities

- Minimum of 5+ years of hands‑on experience supporting and troubleshooting Cisco UC and UCCx components in a Tier 2/3 capacity.
- Experience troubleshooting advanced CUCM, CUC, CUIC, VVB, Finesse, and Cisco Voice Gateways environments.
- Deep understanding of TCP/IP, H323, MGCP, and SIP protocols.
- Working knowledge of peripheral gateway (PG) architecture, Logger/Rogger, and data

📌 Cisco Service Engineer Tier 3 (Colombia 100% REMOTE) (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá