Company Description SalesVu provides an easy-to-use and fully customizable solution designed to streamline operations for a wide range of commerce workflows. The platform helps organizations with multiple revenue centers simplify inventory tracking across locations and access real-time reporting.

By replacing manual spreadsheets with automated tools, SalesVu enables managers to save time, reduce operational costs, and improve financial visibility. The company focuses on delivering practical insights and efficient processes that support better decision-making and business performance.

Role Description The Call Center Representative role at SalesVu is a hybrid position based in Bucaramanga, with some work-from-home flexibility. In this role, the representative will handle inbound and outbound calls, respond to customer inquiries, and provide clear, accurate information about SalesVu’s products and services.

Day-to-day responsibilities include troubleshooting basic issues, documenting interactions in internal systems, escalating complex cases to the appropriate teams, and following up to ensure customer concerns are resolved. The representative will also support customer onboarding, guide users through key features,



and promote a positive experience that aligns with SalesVu’s service standards. This position requires consistent communication, reliable attendance, and a professional attitude in both office and remote settings.

Qualifications

- Experience in Customer Service Representative roles and Customer Support, with a focus on resolving issues efficiently and professionally.
- Ability to maintain high levels of Customer Satisfaction through active listening, problem-solving, and clear communication.
- Strong Interpersonal Skills, including empathy, patience, and the ability to build rapport with diverse customers.
- Solid Computer Literacy, including comfort with CRM systems, call center software, and standard office applications.
- Good verbal and written communication skills in en_US; additional language proficiency is a plus.
- Ability to work in a hybrid environment in Bucaramanga, manage time effectively, and stay organized across calls and follow-ups.
- Prior experience in a call center or tech/SAAS environment is beneficial.
- High school diploma or equivalent required; further education in business, communications, or related fields is an advantage.

📌 Call Center Representative (Bucaramanga)
🏢 SalesVu
📍 Bucaramanga