The Benefits Associate will play a crucial role in ensuring the accuracy and integrity of our reconciliation processes. This position involves meticulous reconciliation work, identifying and resolving discrepancies within the PRISM system and Carrier Websites. If any issues arise, the Benefits Associate will promptly escalate them to maintain timely and accurate customer payments and deductions.Responsibilities

Essential Duties and Responsibilities:

Benefit Invoice Reconciliation

Conduct a thorough reconciliation or audit of benefit invoices, comparing and identifying inconsistencies between collected amounts and vigente payments.

Discrepancy Resolution

Resolve discrepancies identified during reconciliation within PRISM, Tabulera, and Carrier websites. Ensure accurate financial records.

Smartsheet Maintenance

Update Smartsheet with real-time annual balance sheet information for review by the Benefits Control Team.

Assist in Position Replacement

Support Benefits Assistant and Associate roles when needed to ensure continuity.

Client Space Management

Handle Client Space cases and tasks, ensuring proper routing and resolution.

Contact Points of Contact





Reach out to POCs or Benefits Manager to resolve questions related to benefit processes.

Manager Communication

Communicate with Manager, Senior Benefits Specialist, and Supervisor when necessary to resolve discrepancies.

Client Information Validation

Generate reports from PRISM and Tabulera to validate and maintain accurate client data.

Tracking Format Maintenance

Maintain and update tracking formats in Smartsheet.

Goal Compliance

Ensure compliance with KPIs and organizational goals.

Perform any additional procedures required for job fulfillment.

Knowledge, Skills, and Abilities

Intermediate knowledge of Microsoft Office

Intermediate accounting knowledge

Data analysis skills

Research and information gathering ability

Time management and self-management

Intermediate English (85% reading, writing, conversational)

Education and Experience

Academic Qualifications

Technical degree in Human Sciences, Administrative, and/or Accounting fields

Experience

At least 1 year in administrative, organizational, accounting assistance, or academic research

Lugar de trabajo: Empleo presencial

📌 BENEFITS ASSOCIATE (Bogotá)
🏢 Connecta Work
📍 Bogotá