At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a Agente Order Entry to join our Customer Operations team.

In this role, you’ll play a key part in delivering an exceptional service experience by acting as the primary liaison for critical customer requests and cases through Salesforce CRM. Working collaboratively with cross-functional operational teams, your dedication to resolving incidents and training users will ensure our clients rely on us with complete confidence. Here, your passion for service and analytical skills will directly elevate customer satisfaction while strengthening your career in process management.

What You’ll Do

- Gestionar y resolver casos: Responder a solicitudes e incidencias de clientes internos y externos en tiempo y forma a través de Salesforce Service Cloud.
- Asegurar la trazabilidad y prioridad:



Priorizar reclamos actuando con sentido de urgencia para garantizar un seguimiento de principio a fin.
- Capacitar a los usuarios: Orientar y entrenar a los clientes de forma remota en el uso de los servicios para optimizar sus procesos de negocio.
- Coordinar con áreas internas: Mantener una colaboración constante con las diferentes áreas de operaciones para asegurar la excelencia en el servicio.
- Promover nuevas tecnologías: Identificar oportunidades en cada contacto con el cliente para dar a conocer las herramientas tecnológicas de la compañía.

What You’ll Bring

- Mínimo 1 año de experiencia en procesos de gestión documental dentro de la compañía.
- Título de bachiller, preferiblemente Técnico, Tecnólogo o estudiante universitario de carreras administrativas.
- Alta capacidad de análisis, trabajo en equipo y habilidades de comunicación con excelente redacción.
- Dominio de herramientas ofimáticas y adaptabilidad para trabajar en entornos dinámicos y bajo presión.
- Orientación total a la experiencia del cliente (customer journey) y deseable formación en mejora de procesos.

What We Offer

- Competitive compensation and benefits aligned with experience.
- Adaptable work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.





¿Listo para transformar la experiencia de nuestros clientes y llevar tu carrera al siguiente nivel? Postúlate hoy y construye tu futuro con Iron Mountain.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0104962

📌 Agente Order Entry (Bogotá)
🏢 Iron Mountain
📍 Bogotá