Position Summary The Accounts Receivable Clerk is responsible for managing customer collections activities within a centralized Shared Services environment. This role ensures timely collection of outstanding receivables, maintains strong customer relationships, and supports overall cash flow performance.

The AR Clerk collaborates closely with cross-functional teams—including Billing, Cash Application, Sales, and Operations—to resolve issues, minimize past due balances, and uphold standardized general processes.

Key Responsibilities

Collections & Customer Management

- Manage a high-volume portfolio of customer accounts across multiple business units and regions.
- Execute outbound collection calls, emails, and statements to obtain timely payment on outstanding invoices.
- Maintain detailed and professional communication with customers while ensuring adherence to credit terms.
- Escalate complex or high-risk accounts appropriately to leadership or Sales/Operations.

Issue Resolution

- Investigate and resolve invoice disputes, short payments, and billing discrepancies by working with internal teams (Billing, Sales, Operations, Customer Service).
- Facilitate credit memo requests, write-offs, and adjustments in compliance with internal policies and approval levels.
- Coordinate with Cash Application to ensure accurate and timely posting of customer payments.

Reporting & Compliance

- Monitor aging reports, track KPIs,



and follow standardized collection workflows and scripts as part of shared services best practices.
- Document all collection activity in to maintain audit-ready records.
- Support month-end close by validating account balances and providing status updates on overdue accounts.
- Ensure all activities comply with company policies and applicable regulatory requirements.

Continuous Improvement & Collaboration

- Assist with process improvements to increase efficiency, reduce manual work, and optimize shared services performance.
- Participate in cross-training and knowledge sharing within the AR team.
- Contribute to internal and external customer service initiatives to enhance the overall experience.

Qualifications

Required

- 1–3+ years of Accounts Receivable, Collections, Credit, or related finance experience (shared services experience preferred).
- Strong communication and negotiation skills with a customer-focused approach.
- Ability to manage high-volume tasks with accuracy and attention to detail.
- Ability to problem-solve and work effectively with cross-functional teams.

Preferred

- Proficiency in ERP systems (QuickBooks, Oracle, Microsoft Dynamics, or similar) and MS Office (Excel, Outlook).
- Exposure to KPIs such as DSO, CEI, and aging metrics.
- Experience in a global or multi-entity shared services center.
- Familiarity with continuous improvement methods.

📌 Accounts Receivable Clerk (Bogotá)
🏢 Auxis
📍 Bogotá