What We Need
Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This role is located in Colombia. In this role, you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system, along with managing communications through email, chat, phone calls, and direct interactions. The Agent ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors. You will report directly to Crew Accommodation Support Manager and regularly collaborate with teams/departments.
How We Work
As a Crew Accommodations Agent, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
Assigned workspace in Colombia
Company-issued equipment [+ remote access]
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any is