Contact Point 360 is a integral customer experience CX and BPO company with 4,000 employees and operations across North America, Latin America, Europe, and Asia including our Bogotá office. We help leading brands deliver outstanding support across voice, chat, email, and social channels.
Were looking for a Service Desk Agent to be the first point of technical contact for our users. Youll diagnose and resolve hardware and software issues, walk users through fixes step by step, and make sure every ticket is properly documented and escalated when needed.
What Youll Do
Provide firstlevel technical support via phone, chat, and email password resets, hardware issues on laptops desktops printers, software troubleshooting
Diagnose technical problems and guide users to resolution
Accurately document, categorize, and track tickets
Prioritize cases based on impact and urgency
Escalate complex issues with the necessary supporting documentation
Meet individual and team goals for quality and response times
Musthaves
Portuguese proficiency B2 level
6 months of experience in a service desk or technical support role and cuestomer service both
Experience supporting laptop desktop hardware




Basic understanding of LAN WAN networks
Experience with ITSM tools ServiceNow, Ivanti, Remedy, or similar
Nicetohaves
Degree in Information Systems, Engineering, or related field or equivalent experience
Work Mode, Location Contract
Work mode Onsite in Bogotá
Location Bogotá, Colombia
Contract type indefiniteterm contract
At CONTACT POINT 360 S.A.S., we believe in talent without barriers. We are committed to building inclusive, diverse, and respectful workplaces where everyone has the opportunity to grow and develop both personally and professionally. Thats why we welcome people from all backgrounds to take part in our recruitment and hiring processes under equal opportunity principles. Here, we value talent, diversity, and the unique potential each person brings.
Bolsa de trabajo Colombia ofrecemos puesto de Portuguese IT Support Agent para el sector de CallCenter Telemercadeo en la empresa Contact Point 360 S.A.S de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Portuguese IT Support Agent (Bogotá)
🏢 Contact Point 360
📍 Bogotá