Customer Experience Associate | Luxury Home Furnishings BrandLocation: Medellín, ColombiaEmployment Type: Full-TimeAre you passionate about delivering exceptional customer experiences?Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations.This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment.What You'll DoDeliver a premium, personalized customer experience across every interaction.Represent the brand with professionalism, empathy, and excellence.Welcome customers, identify their needs, and connect them with the right solutions.Build strong relationships through proactive communication and follow-up.Resolve customer concerns with sound judgment and a customer-first mindset.Collaborate with cross-functional teams to ensure seamless service delivery.Educate customers about our luxury products, services,
and Interior Design offerings.Identify opportunities to connect customers with design professionals.Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.What We're Looking ForPrevious experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles.Excellent verbal and written communication skills in English.Strong problem-solving and relationship-building abilities.Ability to multitask and work effectively in a fast-paced environment.Experience working with CRM platforms, customer service tools, and Microsoft Office applications.Positive attitude, professionalism, and passion for creating memorable customer experiences.Schedule & Availability RequirementsThis position requires full schedule flexibility.Availability to work Monday through Sunday42 hours per week2 days off per week (rotational schedule)Shifts may be scheduled between 8:00 AM and 9:00 PMCandidates must be comfortable working varying schedules based on business needs#J-18808-Ljbffr