Job Overview

DePuy Synthes, a Johnson & Johnson company, is recruiting for a Senior Director, GS Strategy & Operations located in Bogotá, Colombia or Manila, Philippines. This senior leadership role is responsible for defining and executing the Integral Services (GS) strategy while ensuring exceptional operational performance across a global, matrixed organization.

The leader will drive the evolution of Global Business Services by integrating strategy, operations, process excellence, automation, AI, and digital capabilities to deliver scalable, efficient, and high-quality services.

Key Responsibilities

- Define and execute the end-to-end Global Services strategy aligned to enterprise priorities.
- Lead enabling capabilities including data & digital strategy, automation, reporting & insights, and process improvement.
- Oversee global service operations across contact centers, master data management, logistics, and commercial operations.
- Own strategy and portfolio management, including governance, prioritization, and execution of initiatives and investments.
- Partner with senior business leaders to translate strategy into operating models and transformation initiatives.
- Drive large‑scale transformation efforts across people, process, data, and technology.
- Establish and manage performance frameworks, including KPIs, dashboards, and reporting standards.
- Standardize and automate metrics to enable consistent monthly and quarterly reporting.
- Apply industry best practices and external insights to continuously enhance service capabilities.
- Build and lead a high‑performing global team, fostering accountability, inclusion, and continuous improvement.

Qualifications

- Education: Bachelor’s degree required (Business, Engineering, Operations, or related field). MBA or other advanced degree preferred.
- Experience: 12+ years in strategy, operations, shared services, or business transformation.
- Proven leadership experience managing large, global,



matrixed teams.
- Deep expertise in Global Business Services (GBS) or shared services environments.
- Strong experience leading digital, data, and automation‑driven transformation.
- Demonstrated ability to develop and execute enterprise strategies and operating models.
- Strong analytical and performance‑management capabilities (KPIs, dashboards, reporting).
- Ability to influence senior stakeholders and act as a strategic advisor.
- Experience leading large‑scale operational organizations with accountability for service delivery performance, customer satisfaction, and operational metrics.
- Proven success implementing AI, automation, and digital solutions that drive measurable business outcomes.
- Experience establishing operational scorecards, performance‑management frameworks, efficiency targets, and executive reporting processes.
- Strong understanding of GBS operating models and service expansion strategies.
- Experience leading transformation initiatives that combine operational excellence, technology enablement, and organizational change management.

Preferred Experience

- Healthcare, medtech, or other highly regulated industries.
- Contact centers, master data, logistics, or commercial operations.
- Portfolio and program governance frameworks.
- Digital product management and process design methodologies.
- External benchmarks and industry best practices.
- Generative AI, intelligent automation, machine learning, or advanced analytics in shared services or operations.
- Track record of delivering significant productivity improvements and cost efficiencies through process excellence and automation programs.

Additional Information

- Language: English required; Spanish preferred.
- Travel: Up to 25% international travel.
- Certifications: Lean Six Sigma, PMP, or equivalent certifications preferred.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

#J-18808-Ljbffr

📌 Senior Director, GS Strategy & Operations, Orthopedics (Bogotá)
🏢 7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity
📍 Bogotá