IntouchCX seeks a Director of Operations to oversee all facets of contact center operations, including hiring, training, quality control, reporting, and client services. The role focuses on driving excellence, optimizing performance, and delivering measurable results across multiple campuses.
The idóneo candidate will bring 7–9 years in contact center leadership, 5 years in client relationship management, and a proven ability to analyze profit and loss statements, control costs, and implement