Join Our Team as a Legal Intake Specialist at Bush & Bush Law Group

Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.

The idóneo candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.

Compensation includes commissions ranging from $4 to $6 per hour in addition to the base pay.

Requirements

Key Responsibilities:

1. Inbound Call Management:
- Professionally handle incoming calls from clients involved in auto accidents
- Gather essential information regarding the accident and potential legal representation needs.
- Demonstrate empathy and understanding while maintaining a high level of professionalism.

2. Client Interaction:




- Communicate effectively with clients to explain legal processes and procedures.
- Provide information about the firm's services and answer client queries.
- Collect and document relevant details to assist attorneys in evaluating cases.

3. Multi-Tasking:
- Manage multiple tasks simultaneously in a fast-paced environment.
- Efficiently navigate and update electronic systems while engaging with clients on the phone.
- Prioritize and address urgent client needs promptly.

4. Document Management:
- Maintain accurate and confidential client records in compliance with legal standards.
- Organize and update client information, ensuring accessibility for legal professionals.
- Utilize Excel sheets and other tools to manage and track client data.

5. Administrative Support:
- Provide administrative assistance to legal professionals as needed.
- Collaborate with the legal team to ensure smooth case progression.
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📌 Bilingual Legal Intake Specialist (Barranquilla)
🏢 Bush and Bush Law Group
📍 Barranquilla