? On-site Position | Barranquilla, Atlántico, Colombia. Join our Workforce Management team and play a key role in maintaining operational excellence. As a Real Time Analyst, you will help drive staffing decisions, monitor performance in real time, and partner with operations to ensure exceptional customer service. If you enjoy analyzing data, solving operational challenges, and making an impact in a fast-paced environment, we'd love to hear from you. Key Responsibilities
Monitor real-time call center performance and workforce alerts.
Track agent schedules, adherence, attendance, and absences.
Identify operational deviations and coordinate corrective actions with supervisors.
Monitor staffing levels and ensure alignment with service demand.
Generate operational reports and provide performance insights.
Support operations with real-time updates and workforce recommendations. Key KPIs
Service Level
Average Handle Time (AHT)
Adherence
Attendance
Absenteeism
Staffing Levels Requirements
At least 1 year of experience in Workforce Management or Real-Time Analysis within a call center or BPO environment (required).
English level B2 or higher.
Strong analytical and reporting skills.
Advanced Excel skills preferred.
Ability to work in a fast-paced BPO environment.
Strong attention to detail and organizational skills.
Why Join
Us?
Career growth opportunities.
Performance bonuses.
Dynamic and collaborative work environment.
Opportunity to make a direct impact on business performance.
📌 Workforce Analyst (Barranquilla)
🏢 Allied Global
📍 Barranquilla
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.