Within your role, you will:

Work office based
Offer customer support via phone, e-mail or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing/launching/implementing new working products or tools.

Requirements:

- Fully on‑site availability
- Ability to work a 24/7 rotational schedule
- Good communication skills
- Experience handling calls (inbound/outbound depending on the role)

Sounds good? Find out what you can get:

Competitive salary package;
The opportunity to work in a multi-cultural environment;
Learning programs for your development;

Job Type: Full-time

Work Location: Office based

Job Type: Full-time

Work Location: In person

📌 Customer Support with English (Colombia)
🏢 Conectys
📍 Colombia