I’m helping Carolina Cookie Company find a top candidate to join their team full-time for the role of Seasonal Customer Service Rep for E-Commerce Brands .

You will drive customer satisfaction by resolving complex order inquiries with precision.

Compensation:

USD 3 - 4/hour

Location:

Remote: Colombia

Mission of Carolina Cookie Company:

"Create meaningful connections and memorable moments by delivering fresh, gourmet cookies made with quality, care, and Southern hospitality."

What makes you a strong candidate:

- You are proficient in Shipping, Product knowledge, Order placement, Order management, Customer service.
- English - Conversational

Responsibilities and more:

Responsibilities

- Respond to customer emails, phone calls, and chat messages.
- Help customers with orders, shipping,



and product questions.
- Process order changes, cancellations, refunds, and replacements.
- Enter and update orders accurately.
- Follow company procedures and meet daily goals.
- Work with the warehouse to resolve order issues.

Requirements

- Excellent written and spoken English.
- Customer service experience.
- Strong attention to detail.
- Good communication and problem-solving skills.
- Able to learn new systems quickly.
- Reliable internet connection and computer.
- Available to work U.S. business hours.

Your potential leader(s):

- Pedro Sandoval -

📌 Seasonal Customer Service Rep for E-Commerce Brands (Colombia)
🏢 Emma of Torre.ai
📍 Colombia